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Refund Policy

Refund Policy

Refund policy

The general philosophy at Inscope Training is that you are allowed to access all, or a portion of the course materials and assessment before payment is required, to ensure you are confident that the course content and mode of delivery is suitable for your style of learning.

If you have enrolled in a course that requires payment up front, we urge you to take our language literacy and numeracy indicator tool before you enrol. It’s free, and it will give you a very good indication of whether you have the necessary skills to complete the course you are interested in. One of our trainers will contact you if we feel you do not yet have the necessary skills for that course.

Once you decide to continue your training and pay for a course, you are not normally entitled to a refund of fees unless extenuating circumstances exist.

If you can demonstrate that extenuating or significant personal circumstances that led to your withdrawal from a course, you may be eligible to either a refund, or an offer for full credit towards the tuition fee in another scheduled program in-lieu of a refund.

Please note that failing or refusing to take part in a ‘verification’ in an online course is NOT considered to be grounds for Inscope Training to issue a refund.

Inscope Training’s Chief Executive Officer will notify you in writing of his decision in these circumstances.

Where refunds are approved, the refund payment must be paid to you within 14 days from the time you gave written notice to cancel their enrolment.

Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by you on the Refund Request Form (accessed via the Resources tab on our website).

Cooling off period

While Inscope Training does not engage in any unsolicited marketing or sales tactics, we do provide a cooling-off period (10 business days) during which time a student can change their mind about undertaking a course with us.

A student can cancel their enrolment/withdraw during this period without penalty. The cooling-off period begins on the first business day after the payment of fees is made.

The exceptions to this are:

  • Enrolments in face-to-face or self-paced sessions where a student has booked themselves into an allocated session and paid fees, then either
    • Fails to attend the session, or
    • Cancels/withdraws from the session less than two (2) business days before the booked session is due to commence

Refund policy when disciplinary action has been taken

If Inscope Training becomes aware of a student participating in fraudulent activities such as cheating or plagiarism on assessments:

  • The student’s enrolment will be cancelled
  • The student will forfeit all monies paid, and
  • The student will not be issued a Statement of Attainment or Qualification.

Applying for a refund

All applications for refund must be made through Inscope Training’s refund request form located here: Refund Form

Upon receipt of your request and within 10 business days, the CEO of Inscope Training will either approve or reject your request and you will be advised via email of the outcome of your application. Students can appeal a refund decision - please refer to the Inscope Training’s appeal’s process located here: Appeal Form

Refund policy summary

We have tried to cover as many circumstances as possible regarding the eligibility of refunding fees in the following table. You are encouraged to contact Inscope Training on 1800 579 808 to talk to one of our trainers who will be able to help you with your individual circumstances.

CircumstanceArrangement
Student has paid course fees, has not been enrolled in a course/unit of competency, has not commenced any learning activity, and then withdraws after the cooling off period. (It is anticipated that students who fit within this category will be those who following a discussion with their trainer about the results of their LNN assessment make the decision not to commence their training.) Inscope Training will refund all fees paid. No administration fee will be applied to process the refund application as the student has not been enrolled.
Student has paid fees, has been enrolled in a course/unit of competency and has not commenced any learning activity, then withdraws after the cooling off period. Inscope Training will refund all fees paid, but an administration fee of $110 will be applied to process the refund application.
Student has paid fees, been enrolled in a course/unit of competency, has engaged in learning activity and then withdraws, after the cooling off period. (AVETMISS 40) No refund given. Note: This includes a student who:
  • Has enrolled and engaged in online learning activity for CPCCWHS Prepare to work safely in the construction industry (White Card course) and
  • Is found to not meet the conditions for enrolment.
Student is a student undertaking a VETiS program under fee-for-service arrangements - Student has paid fees for full course, been enrolled, has engaged in learning activity and then withdraws, after the cooling off period. No refund given for units of competency where there is evidence of learning activity, that is, where the student is withdrawn and AVETMISS 40 code is used. Inscope Training will provide a refund for those units of competency where no learning activity is recorded. No administration fee will be applied to process the refund application.
Student withdraws due to extenuating circumstances (financial and/or personal hardship beyond their control) after engaging in learning activity. (AVETMISS 40) Inscope Training will consider each request of this nature on a case-by-case basis.
Student is an apprentice or trainee - Student withdraws from course before commencing any learning activity. (AVETMISS 81 – if Induction has been undertaken and paperwork received) Inscope Training will refund the entire tuition fee for the unit of competency. No administration fee will be applied to process the refund application.
Student is an apprentice or trainee - Student withdraws from course after commencing training activity. (AVETMISS 40) nscope Training will refund a proportionate amount of the tuition fee for the unit of competency using the Inscope Training refund calculator. An administration fee of $110 will be applied to process the refund application.
In the event Inscope Training is unable to commence the course for which the original enrolment and payment have been mad Inscope Training will provide a full refund of all fees paid or placement in an appropriate alternative, as per the student’s preference. No administration fee will be applied to process the refund application.
In the event Inscope Training is unable to deliver the training course. (AVETMISS 41) Inscope Training will provide a refund for any unit of competency not completed and a Statement of Attainment for any completed unit of competency. Inscope Training will endeavour to assist students with finding another training organisation to deliver the desired training. No administration fee will be applied to process the refund application.
Cancellations for a short course (such as CPR/First Aid, LVR, or White Card) with sufficient and reasonable notice - Cancellations are accepted up to two (2) business days prior to the course start date provided the requests are submitted in writing. If the condition is met the student will be provided with a full refund within 10 business days of notifying Inscope Training.
Non-attendance and cancellations of a short course with short notice. If a student does not attend their scheduled course or provides notice of non-attendance which is less than two(2) business days from the start date:
  • A cancelation charge of $50 will apply to cover fixed cost commitments and administration costs.
  • In these situations, if the student is seeking a partial refund, they must submit a written request for a refund within 10 business days of the completion of the scheduled course.
  • After that time no refund will be provided
Conditions for re-scheduling a short course attendance. In situations where a student is able to notify Inscope Training, within the two (2) business day requirement, of their non-attendance at a scheduled course the options available to the student are:
  • Full refund, or
  • Reschedule to an alternative date If the student makes the choice to reschedule the course to an alternative date, they must undertake the course within three months of the original course date.

Refund payment method

In circumstances where a refund of student fees applies, Inscope Training will utilise the following methods of refund:

  • Where the original fees were received by Inscope Training via a current credit card, the refund will be credited back against the originating credit card
  • Where the original fees were received by Inscope Training via direct deposit, the refund will be via an EFT reversal.

FURTHER ACTION

All students have a right to appeal a refund decision made by Inscope Training. If dissatisfied with the outcome of Inscope Training’s appeals process, a student can lodge a complaint with the following organisations:

  • Australian Skills and Quality Authority (ASQA) through the ASQA complaints handling service for complaints against RTOs at www.asqa.gov.au or phone 1300 701 80
  • The relevant State Training Authority (STA) which in Queensland is the Department of Education and Training at www.training.qld.gov.au
  • Queensland Training Ombudsman at trainingombudsman.qld.gov.au/contact/ Phone 1800 773 048 or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.